Terms of Service

Effective Date: 02/Feb/2026

Last Updated: 02/Feb/2026 

These Terms of Service (“Terms”) govern your access to and use of the website located at https://hexes.ai/, and any related software, applications, APIs, artificial intelligence tools, content, and services (collectively, the “Services”), provided by Hexes AI (“Company,” “we,” “us,” or “our”).

By accessing or using the Services, you agree to be legally bound by these Terms. If you do not agree, you may not access or use the Services.

1. Eligibility and Authority

You represent and warrant that:

  • You are at least 18 years old; and
  • You have the legal authority to enter into these Terms on behalf of yourself or the entity you represent.

If you are using the Services on behalf of an organization, you represent and warrant that you are authorized to bind that organization to these Terms.

2. Scope of Services

The Services may include AI-powered tools and features, including but not limited to:

  • Clinical documentation assistance
  • Medical translation
  • Decision-support tools
  • Workflow optimization
  • Referral or information-matching features

The Services do not provide medical advice, diagnosis, or treatment.

3. No Medical Advice Disclaimer

THE SERVICES ARE PROVIDED FOR INFORMATIONAL AND ADMINISTRATIVE PURPOSES ONLY.

  • The Services are not a substitute for professional medical judgment.
  • The Company does not practice medicine, nursing, or any licensed profession.
  • AI-generated outputs may be inaccurate, incomplete, or inappropriate.
  • You are solely responsible for reviewing and verifying all outputs before any clinical or operational use.

NEVER disregard professional medical judgment based on information provided by the Services.

4. User Responsibilities

You agree that you will:

  • Use the Services only for lawful purposes
  • Comply with all applicable laws, regulations, and professional standards
  • Maintain appropriate safeguards for any data you upload
  • Ensure patient consent and authorization where required by law

You agree not to:

  • Reverse engineer or attempt to extract source code
  • Circumvent or disable security features
  • Upload malicious code or harmful content
  • Use the Services to violate privacy, intellectual property, or other rights

5. Accounts and Security

If account registration is required:

  • You are responsible for all activities conducted under your account
  • You must maintain the confidentiality of your login credentials
  • You must notify us immediately of any unauthorized access or security breach

We reserve the right to suspend or terminate accounts that violate these Terms.

6. Data and Privacy

Your use of the Services is subject to our Privacy Policy, which is incorporated by reference.

You acknowledge that:

  • Data transmission over the internet is not completely secure
  • You use the Services at your own risk
  • We are not responsible for unauthorized access beyond our reasonable control

7. Intellectual Property

All rights, title, and interest in the Services, including software, algorithms, AI models, text, graphics, and trademarks, are owned by or licensed to the Company.

Except for the limited license granted below, no rights are transferred.

Limited License: We grant you a non-exclusive, non-transferable, revocable license to use the Services solely for their intended purpose.

8. Fees and Payment (If Applicable)

If any portion of the Services requires payment:

  • All fees are non-refundable unless expressly stated otherwise
  • We may modify pricing with reasonable notice
  • Failure to pay may result in suspension or termination of access

9. Suspension and Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if:

  • You violate these Terms
  • You misuse the Services
  • Your continued access poses legal, security, or operational risk

Upon termination, all licenses granted to you immediately cease.

10. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

To the fullest extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, accuracy, reliability, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, or secure.

11. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, business interruption, or medical or clinical outcomes.

Our total aggregate liability shall not exceed the amount paid by you (if any) for the Services during the twelve (12) months preceding the claim.

12. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates from any claims, damages, losses, liabilities, or expenses (including reasonable attorneys’ fees) arising out of your use of the Services, violation of these Terms, or violation of applicable laws or third-party rights.

13. Governing Law and Venue

These Terms shall be governed by the laws of the State of [South Carolina], without regard to conflict-of-law principles.

Any legal action shall be brought exclusively in the state or federal courts located in [Beaufort County, South Carolina].

14. Changes to These Terms

We may modify these Terms at any time. Updated Terms will be posted on the website. Continued use of the Services after changes constitutes acceptance of the revised Terms.

15. Severability and Waiver

If any provision of these Terms is held unenforceable, the remaining provisions shall remain in full force and effect. Failure to enforce any provision is not a waiver.

16. Entire Agreement

These Terms constitute the entire agreement between you and the Company regarding the Services and supersede all prior or contemporaneous agreements.

17. Contact Information

For privacy, data protection, or compliance inquiries, contact:

Hexes AI
55 Hospital Center Commons
Building B, Hilton Head Island, SC 29926
📧 info@hexes.ai
📞 +1 (608) 797-9764

Below are legally solid, internally consistent documents that match the ToS you approved and are suitable for a health-tech / AI platform. These are written to be defensive, HIPAA-aware, and enterprise-ready, while still readable.

Important disclaimer: This is not legal advice. These documents are a strong baseline and should be reviewed by counsel (especially if you are or may become a HIPAA Business Associate).

HIPAA & Data Processing Addendum (DPA)

This HIPAA & Data Processing Addendum (“Addendum”) forms part of the Terms of Service (“Agreement”) between Hexes AI (“Company”) and the user or customer (“Customer”).

This Addendum applies only to the extent the Services involve the processing of Protected Health Information (“PHI”) or Personal Data.

1. Definitions

  • “HIPAA” means the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations.
  • “Protected Health Information (PHI)” has the meaning set forth in HIPAA.
  • “Covered Entity” and “Business Associate” have the meanings set forth in HIPAA.
  • “Personal Data” means any information relating to an identified or identifiable individual, as defined under applicable privacy laws.
  • “Processing” means collection, storage, use, disclosure, or transmission of data.

2. HIPAA Applicability

If Customer is a Covered Entity or Business Associate, and PHI is processed through the Services:

  • The Company acts as a Business Associate solely to the extent required.
  • The Company does not assume Covered Entity obligations unless explicitly agreed in writing.
  • No PHI should be submitted unless a separate Business Associate Agreement (BAA) is executed, if required by law.

3. Permitted Uses and Disclosures

The Company may use or disclose PHI only to:

  • Provide and support the Services
  • Perform data analytics and system improvements (in de-identified or aggregated form where possible)
  • Comply with legal obligations
  • Prevent fraud, security incidents, or misuse

The Company shall not use PHI for advertising or marketing.

4. Safeguards

The Company implements reasonable administrative, physical, and technical safeguards designed to protect PHI and Personal Data, including:

  • Access controls
  • Encryption where appropriate
  • Audit logging
  • Incident response procedures

5. Breach Notification

The Company will notify Customer without unreasonable delay following discovery of a confirmed breach of unsecured PHI, as required by HIPAA.

6. Subprocessors

The Company may engage third-party subprocessors to support the Services. All subprocessors are contractually obligated to maintain data protections consistent with this Addendum.

7. Data Retention and Deletion

Upon termination of Services, the Company will delete or return Customer data within a commercially reasonable timeframe, unless retention is required by law.

8. Regulatory Cooperation

The Company will reasonably cooperate with Customer in responding to lawful requests from regulators regarding data protection obligations.

9. Survival

This Addendum survives termination of the Agreement for so long as the Company retains PHI or Personal Data