Privacy Policy

Effective Date: 02/Feb/2026 

Last Updated: 02/Feb/2026 

This Privacy Policy explains how Hexes AI (“we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you use our website, platform, and related services (collectively, the “Services”).

By accessing or using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Information You Provide

  • Account information
  • Contact information
  • Uploaded content, including text or documents
  • Communications with us

b. Automatically Collected Information

  • IP address
  • Device and browser type
  • Usage logs
  • Cookies and analytics data

c. Health-Related Data

We may process health-related information only as directed by users and solely for the purpose of providing the Services.

2. How We Use Information

We use collected information to:

  • Provide and improve the Services
  • Operate AI-powered features
  • Maintain security and prevent abuse
  • Communicate with users
  • Comply with legal obligations

We do not sell personal data.

3. AI and Automated Processing

  • The Services may generate outputs using artificial intelligence models.
  • AI-generated outputs are not guaranteed to be accurate or complete.
  • Users are responsible for reviewing and verifying all outputs before use.
  • AI outputs may be reviewed in de-identified or aggregated form to improve system performance.

4. Disclosure of Information

We may disclose information to:

  • Service providers and subprocessors assisting in operating the Services
  • Legal or regulatory authorities when required by law
  • Business partners in aggregated or de-identified form
  • Successors in the event of a merger, acquisition, or sale of assets

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, use, or disclosure. However, no system is completely secure, and use of the Services is at your own risk.

6. Third-party Links & Services

Our website may include links to third-party websites or services that are not maintained by Hexes AI. We are not responsible for third-party privacy policies, content, or security. We recommend that you review their privacy policies before sharing personal information.

7. Breach Notifications

If we become aware of a data breach involving personal information under our control, we shall notify the affected persons and/or regulators as required by law.

8. Your Rights and Choices (GDPR/CPRA)

A. GDPR rights (Data Subject Rights under the EU GDPR)
If you live in the European Economic Area or the United Kingdom, we want to make sure you understand all of your data protection rights. All users are entitled to the following:

  1. Right of Access
  2. Right to Rectification
  3. Right to Erasure (Right to be Forgotten)
  4. Right to Restrict Processing
  5. Right to Data Portability
  6. Right to Object
  7. Rights Related to Automated Decision-Making and Profiling
  8. Right to Withdraw Consent
  9. Right to Lodge a Complaint

B. CPRA (California)/other US State Rights
You may have the right to:

  • Know what personal information we collect, use, and disclose
  • Request deletion of personal information (subject to exceptions)
  • Request correction of inaccurate personal information
  • Opt out of “sharing” for cross-context behavioral advertising (where applicable)
  • Not be discriminated against for exercising your rights

To exercise applicable rights, submit your requests to: info@hexes.ai. We may need to verify your identity before fulfilling requests.

9. Data Retention

We retain information only for as long as necessary to:

  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

10. Cookies and Tracking Technologies

We use cookies and similar technologies to support:

  • Analytics
  • Core functionality
  • Performance optimization

You may manage cookie preferences through your browser settings.

11. Children’s Privacy

The Services are not intended for children under the age of 13, and we do not knowingly collect personal data from children.

12. International Data Transfers

Your information may be processed in jurisdictions outside your country of residence. We take reasonable steps to ensure appropriate safeguards are in place for such transfers.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Services after changes are posted constitutes acceptance of the updated policy.

14. Contact Information

For privacy, data protection, or compliance inquiries, contact:

Hexes AI
55 Hospital Center Commons
Building B, Hilton Head Island, SC 29926
📧 info@hexes.ai
📞 +1 (608) 797-9764